Tortoise

🎨 Color Variants: Please note that the color variants of products may slightly differ from the pictures due to lighting, screen settings and filament for the prints.

⚠️ Safety Caution: Most toys are designed to be durable; however, some small pieces may break off. These pieces could pose a choking hazard and may not be suitable for children under 3 years old.

Please consider these factors while making your purchase decision. Your safety and satisfaction are our utmost priorities.

We have a 100% Delivery Guarantee: All items are shipped with tracking information.  Should your product not reach you within the delivery date with no tracking update in the last 7 days, we will resend the item. If the product is lost a 2nd time, we will issue a full refund.

If the tracking information shows that the item was delivered, we will not issue refunds without the item being returned.

Should the product arrive in a defective state, please send photos of the defect to creativeprintscompany@gmail.com. Once we have confirmed that it is a defective item on arrival, we will resend the item.

Customer is responsible for paying all shipping costs.  Shipping costs on all purchases are non-refundable. If you receive a refund for a product that has already shipped, the cost of shipping will be deducted from your refund.

Depending on where you have an order shipped, the time it takes to receive your order may vary.

Returns

Customer is responsible for the shipping cost for all items to be returned to us. Once your return is received and inspected, we will notify you that we have received your returned item(s) and provide you with an approval or rejection. If approved, we will refund the cost of the item(s), less any shipping fees.

It is advisable to use a sending method with online tracking when returning items. If we have not received the items and there is no evidence to show that the items are being returned, we will not grant a refund.

Refunds 

Refunds will be processed within 3 days of the return approval.  Refunds will be applied to the original form of payment.  Please note that refunds to a credit card can take 5-7 business days to post.